Cancellation and Refund Policy
Last Updated: April 25, 2026
At NetEstate, we specialize in the transfer of unique digital assets (domain names). Due to the irreversible nature of domain ownership transfers, we maintain a strict policy regarding cancellations and refunds.
At NetEstate, we specialize in the transfer of unique digital assets (domain names). Due to the irreversible nature of domain ownership transfers, we maintain a strict policy regarding cancellations and refunds.
1. Nature of Digital Assets
A domain name is a unique digital asset. Once ownership is transferred via a "Push" (internal transfer between registrar accounts) or an "Auth-Code/EPP Key" (transfer between different registrars), the transaction is considered complete and permanent.
A domain name is a unique digital asset. Once ownership is transferred via a "Push" (internal transfer between registrar accounts) or an "Auth-Code/EPP Key" (transfer between different registrars), the transaction is considered complete and permanent.
2. Refund Policy
No Refunds: All sales are final. Once a domain transfer has been initiated or the transfer credentials (Auth-Code) have been shared with the buyer, no refunds will be issued under any circumstances.
Buyer’s Due Diligence: It is the buyer’s responsibility to ensure the domain name is suitable for their needs, including checking for trademark availability and SEO history, prior to purchase.
No Refunds: All sales are final. Once a domain transfer has been initiated or the transfer credentials (Auth-Code) have been shared with the buyer, no refunds will be issued under any circumstances.
Buyer’s Due Diligence: It is the buyer’s responsibility to ensure the domain name is suitable for their needs, including checking for trademark availability and SEO history, prior to purchase.
3. Cancellation Policy
Before Transfer: If you wish to cancel an order, you must do so within 2 hours of the purchase and before we have initiated the transfer process.
Process: To request a cancellation, please email [Hola@NetEstate.in] with your Order ID.
Transaction Fees: In the event of a pre-transfer cancellation, a processing fee of 10% (to cover payment gateway and administrative costs) will be deducted from the refund amount.
Before Transfer: If you wish to cancel an order, you must do so within 2 hours of the purchase and before we have initiated the transfer process.
Process: To request a cancellation, please email [Hola@NetEstate.in] with your Order ID.
Transaction Fees: In the event of a pre-transfer cancellation, a processing fee of 10% (to cover payment gateway and administrative costs) will be deducted from the refund amount.
4. Failed Transfers
If we are unable to complete the transfer of the domain name to the buyer due to a technical error on our part (e.g., the domain is no longer available or we cannot provide the Auth-Code), a 100% full refund will be issued to the original payment method.
Note: We are not responsible for transfer failures caused by the buyer’s inability to provide a valid registrar account or their failure to follow transfer instructions.
If we are unable to complete the transfer of the domain name to the buyer due to a technical error on our part (e.g., the domain is no longer available or we cannot provide the Auth-Code), a 100% full refund will be issued to the original payment method.
Note: We are not responsible for transfer failures caused by the buyer’s inability to provide a valid registrar account or their failure to follow transfer instructions.
5. Refund Processing Time
In cases where a refund is approved (under Section 4 or Section 3), the amount will be credited back to the original payment method within 5 to 7 business days, as per the standard processing times of our payment partners (Razorpay/Zoho Payments).
In cases where a refund is approved (under Section 4 or Section 3), the amount will be credited back to the original payment method within 5 to 7 business days, as per the standard processing times of our payment partners (Razorpay/Zoho Payments).
6. Contact Information
For any questions regarding your order or this policy, please contact:
Phone: +91 9849605159
Support: Hola@netestate.in
Business Hours: 10:00 AM – 6:00 PM IST
For any questions regarding your order or this policy, please contact:
Phone: +91 9849605159
Support: Hola@netestate.in
Business Hours: 10:00 AM – 6:00 PM IST
